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We accept Visa, Mastercard, American Express & Discover
Credit/Debit Cards
Paypal & Purchase Orders | |
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Important information regarding our policies. |
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Every item we sell is covered by its full manufacturer's warranty. If you require assistance contacting the manufacturer, please contact us with your name, order number or customer number, the item and a brief description of the problem. We will be happy to assist you. |
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If our warehouse should happen to make an error and the product you receive is not the product you ordered,
please contact us immediately and we will correct the error. |
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All open software is NON-RETURNABLE unless defective. Unauthorized returns will result in either refusal of the return, or restocking fees and all costs associated with the return. |
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Please be certain of your purchase prior to making it.
Except for the case of a warehouse/shipping error, ALL SALES FINAL. |
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All of our products are regular stock items. However, occasionally an item may be temporarily out of stock. In this case, we will be honest with our customer and offer the choice of the following:
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placing the item on backorder and shipping it as soon as it is in stock (usually within 7 to 10 days, occasionally there may be exceptions)
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issuing a full and immediate refund
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issuing store credit toward another item
We always try to ship every item within 1 business day of receipt of verified payment. Occasionally this is not possible due to the above circumstances. |
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Most orders are shipped within 1 business day of receipt of verified payment. Occasionally this may not be possible due to a backorder (please see above inventory policy).
Most orders - We charge a flat rate shipping charge of $10.99 per order for ground service (some larger sized items may require a handling fee which is disclosed in the item description). |
 Continental United States - We generally ship via UPS Ground service. UPS Next Day Air Saver, UPS 2nd Day Air, and UPS 3rd Day Select are also offered for an additional charge (rates available during checkout).
At the customer's request, we can also ship via Priority Mail for the posted ground service charge of $10.99 (most orders). Please realize that Priority Mail is not a guaranteed shipping service, and VOI Sales will not be held liable for any loss incurred during shipment. |
Alaska - The customer may choose UPS services or US Postal Services. We can ship to Alaska via Priority Mail for $12.99 for most items. Please realize that Priority Mail is not a guaranteed shipping service, and VOI Sales will not be held liable for any loss incurred during shipment. |
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Hawaii and Puerto Rico - Software and smaller nonfragile items can be shipped by US Postal Service Priority Mail for $12.99 (most orders), or by the faster UPS services at the customer's option. Hardware or breakable items must be shipped by UPS 2nd Day Air or Next Day Air Saver services for the posted additional charge. Please realize that Priority Mail is not a guaranteed shipping service, and VOI Sales will not be held liable for any loss incurred during shipment. |
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Military Addresses APO/FPO - We can ship to your APO/FPO address via Priority Mail for the posted shipping charge of $10.99 (most orders). Please realize that Priority Mail is not a guaranteed shipping service, and VOI Sales will not be held liable for any loss incurred during shipment. |
International Shipping - Our agreement with each manufacturer varies. Some of the products we offer can be shipped internationally, and some cannot. If you are an international buyer, please contact us with your shipping questions. Please include the item(s) you wish to purchase and your city, country, and postal code (if applicable). We will get back to you as soon as possible with a shipping quote, if the items you are interested can be shipped to your country. |
UPS services are trackable, insured, and guaranteed.
USPS may include a shipping confirmation number (not a tracking number).
Priority Mail does not include insurance and is not a guaranteed service. |
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You can pay for your purchase(s) with any major credit or debit card, Paypal, or money order.
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 If you are paying by Credit/Debit Card, you may place your order
online and enter your credit card information during checkout.
If you prefer to place your order by telephone, please call us at 888-PCU-0001
between the hours of 9:00 am and 5:00 pm EST
 If you choose to pay by Paypal transfer or eCheck by Paypal, you can use Paypal Express Checkout, or you will be redirected to Paypal to complete your payment.
Paypal is our secure online payment processor. All information is encrypted for security.
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Purchase Orders
All purchase orders are to be sent to:
PC University Distributors, Inc.
99 West Hawthorne Avenue, Suite 521
Valley Stream, NY 11580
United States
Fax: 516-596-1515
If you are unable to enter your order online, please Contact us
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| Sales Tax |
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As our office is located in New York, we are required to charge New York residents 8.625% sales tax on the total sale (items plus shipping).
Due to the shipping origin of some products, sales tax may be charged to some states on certain items. |
If you have questions or comments regarding any of our policies,
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email customer service
with your questions | |
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International Customers |
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Please email
before purchasing | | |
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